Terms &Conditions
Last Updated: May 2026
Welcome to Zura Vision. These Terms of Service apply to all quotations, invoices, projects, retainers, services and website use relating to Zura Vision.
By accessing our website, submitting an enquiry, accepting a quotation, paying an invoice or engaging with our services, you agree to the terms below.
1. Scope of Work
Zura Vision provides creative and digital services including, but not limited to, graphic design, website design and development, social media management, paid advertising, video editing, hosting, domains and email services.
All services are subject to the scope, deliverables, pricing and included services stated in the relevant quotation or written agreement.
Any work requested outside the agreed scope will be quoted separately before work continues.
2. Creative Direction
Clients are encouraged to provide branding guidelines, inspiration, reference material, examples and preferred styles before work begins.
Where no direction is provided, Zura Vision will use its professional judgement, creative expertise and industry best practices to complete the work in line with the project objectives.
3. Client Responsibilities
The client is responsible for providing all required content, business information, logos, branding assets, images, footage, account access, approvals and feedback within reasonable timeframes.
Logos and branding assets should be supplied in high-quality formats where possible, such as AI, EPS, SVG or print-ready PDF.
Where suitable assets are unavailable, recreation or redesign may be quoted separately.
Delays in providing content, access, feedback or approvals may affect project timelines.
4. Concepts, Revisions & Additional Work
The number of design concepts, revision rounds or deliverables included will be specified in the relevant quotation.
Reasonable revisions are included where applicable.
Additional concepts, major changes, redesigns, urgent requests, extra content, additional pages, new functionality or work outside the agreed scope may be quoted separately.
Changes requested after final approval may be treated as new work.
5. Project Timeframes
Project timelines depend on the service type, project complexity, client feedback and when all required information has been received.
Graphic Design: Approximately 2-5 working days.
Paid Advertising Setup: Approximately 3-5 working days.
Social Media Management: A minimum of one week is recommended before the first monthly content calendar begins.
Video Editing: Timeframes depend on the project and will be stated in the quotation or agreed in writing.
One-Page Website: Approximately 2-3 weeks.
Website up to 5 Pages: Approximately 3-5 weeks.
Website more than 5 Pages: Approximately 5+ weeks.
eCommerce Website: Approximately 4-8 weeks, depending on requirements, products, integrations and payment gateways.
These are standard estimates only. If different timeframes are stated in the quotation or agreed separately in writing, those timeframes will apply.
6. Payment Terms
Unless otherwise agreed in writing, a 50% non-refundable deposit is required before once-off project work commences.
The remaining balance is payable before final files, final artwork, completed videos, websites, launches or handovers are released.
Monthly management services are payable one month in advance.
Hosting, domain and email renewal invoices must be paid by the due date to avoid service interruption.
Zura Vision reserves the right to pause work, withhold deliverables, delay launch, suspend services or not renew services where invoices remain unpaid.
7. Ownership & Intellectual Property
Upon full payment, ownership of the final approved deliverables transfers to the client.
Only final approved files will be supplied unless otherwise stated in the quotation.
All concepts, drafts, presentations, unused designs, templates, editable source files, open files, Adobe Creative Cloud working files, development files, project files, production files and proprietary methods remain the intellectual property of Zura Vision unless agreed otherwise in writing or specifically quoted for purchase.
Zura Vision uses licensed Adobe Creative Cloud software and other professional creative tools to produce design, video and digital work.
Zura Vision may display completed work in its portfolio, website, social media, marketing material or case studies unless otherwise agreed in writing.
8. Licensed Assets
Where appropriate, Zura Vision may use premium licensed stock images, fonts, graphics, music, sound effects, stock footage, plugins, themes or third-party assets.
These assets remain subject to their own licence agreements and may not be extracted, reused, resold or redistributed separately unless the appropriate licence allows it.
9. Graphic Design & Print Work
For graphic design projects, the client is responsible for reviewing and approving all artwork before final delivery or print.
Printing, supplier liaison, courier costs and print production are excluded unless specifically stated in the quotation.
Zura Vision is not responsible for spelling errors, incorrect information, layout changes or print issues after final artwork has been approved by the client.
10. Social Media Management
Social media management includes only the platforms, post quantities and content types listed in the quotation.
Unless specifically stated in the quotation, social media management includes static graphic posts only.
Reels, videos, animations, photography, videography, community management, Meta Ads and Google Ads management are not included unless specifically listed in the quotation.
Zura Vision cannot guarantee follower growth, engagement, reach, enquiries, leads, sales or viral content, as results depend on audience behaviour, consistency, competition, advertising budget and platform algorithms.
Monthly social media management may be cancelled by either party by providing one full calendar month’s written notice.
11. Paid Advertising
Paid advertising services may include campaign setup, management and optimisation for Meta Ads, Google Ads or other platforms as stated in the quotation.
Advertising spend is not included unless specifically stated.
The client remains responsible for all payments made directly to advertising platforms.
Zura Vision cannot guarantee enquiries, leads, sales, conversions, return on ad spend, cost per click or any specific campaign result.
All campaigns are subject to the policies and approval processes of the relevant platforms.
Zura Vision is not responsible for rejected ads, account restrictions, platform suspensions or policy changes outside its control.
12. Website Design & Development
Website quotations include only the pages, features, functionality and integrations specifically listed in the quotation.
Every website is built with basic SEO best practices where applicable, including search engine readability improvements and Google Search Console setup where included.
Zura Vision cannot guarantee Google rankings, first-page results, website traffic, enquiries, leads or sales.
Ongoing SEO strategy, SEO maintenance, content creation and optimisation are separate services and will be quoted separately where required.
For eCommerce websites, the client is responsible for supplying product names, descriptions, pricing, images, categories, inventory details and related content unless otherwise stated.
Payment gateway, courier, delivery and merchant accounts must be created by the client before integration unless this service has been specifically quoted.
Upon full payment, the completed website will be handed over to the client.
Unless specifically stated in the quotation, training is not included.
13. Hosting, Domains & Emails
Hosting services include only the services listed in the quotation, such as website hosting, domain registration, domain renewals, email hosting and SSL certificates.
Renewal pricing is subject to supplier pricing and market changes.
Zura Vision reserves the right to adjust pricing by providing reasonable notice before renewal.
Hosting includes basic hosting administration only.
Website maintenance, content updates, plugin updates, software updates, email setup, device configuration, migrations, DNS troubleshooting, general IT support and scheduled backups are not included unless specifically stated in the quotation.
If renewal invoices are not paid by the due date, Zura Vision may choose not to renew the relevant service.
Zura Vision will not be held responsible for downtime, expired domains, email interruption, data loss or business loss caused by unpaid renewals, supplier outages, third-party failures or services not covered by a maintenance or backup agreement.
14. Video Editing
Video editing services include only the deliverables and editing work listed in the quotation.
The client is responsible for supplying all footage, branding assets, project instructions, music where applicable, and approvals.
Final videos will be supplied in the format stated in the quotation or agreed in writing.
Project files, open files and editable video files are not included unless specifically quoted.
15. Handover, Maintenance & Support
Once final payment has been received, final approved deliverables will be supplied or handed over to the client.
Ongoing maintenance, updates, troubleshooting, technical support, training, software updates, plugin updates, content changes, website fixes or future amendments are not included unless specifically stated in the quotation or covered by a separate maintenance agreement.
16. Website Use
By using this website, you agree not to misuse the website, attempt to interfere with its functionality, copy website content without permission, or use the website for unlawful purposes.
All website content, including text, images, graphics, designs, layouts and branding, remains the property of Zura Vision unless otherwise stated.
17. Third-Party Platforms & Services
Some projects may involve third-party platforms, tools, plugins, software, hosting providers, payment gateways, advertising platforms or other external services.
Zura Vision is not responsible for third-party outages, limitations, pricing changes, policy changes, rejected content, account restrictions, supplier failures or service interruptions outside its control.
18. Limitation of Liability
While Zura Vision will perform all services professionally and with reasonable care, Zura Vision cannot be held liable for losses caused by third-party platforms, suppliers, hosting providers, software, plugins, advertising platforms, algorithm changes, unpaid invoices, client delays, expired services, rejected ads, outages or circumstances outside its reasonable control.
Zura Vision will not be held liable for indirect losses, loss of revenue, loss of profit, business interruption, data loss or damages resulting from the use of our website or services, to the maximum extent permitted by law.
19. Termination
Zura Vision reserves the right to refuse, pause, suspend or terminate services where payments remain unpaid, communication breaks down, abusive behaviour occurs, the agreed scope is repeatedly changed, or these Terms of Service are breached.
Clients may terminate services subject to the agreed cancellation terms, outstanding balances and any work already completed.
20. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review our Privacy Policy here: Privacy Policy
21. Changes to These Terms
Zura Vision may update these Terms of Service from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services after updates are posted constitutes acceptance of the revised terms.
22. Contact Information
If you have any questions about these Terms of Service, please contact:
Zura Vision (Pty) Ltd
Company Registration Number: 2026/194153/07
Website: https://zuravision.com
Email: magnus@zuravision.com
Location: South Africa